Now | Collections Quality Analyst – OTC (International ) | Gurgaon | ₹6–7 LPA @ MNC Client

About the role

Now | Collections Quality Analyst – OTC (International ) | Gurgaon | ₹6–7 LPA @ MNC Client at Gratitude. Conduct quality audits for International Voice Collections processes.

What you'll do

• Conduct quality audits for International Voice Collections processes
• Evaluate customer interactions based on defined quality parameters
• Provide constructive feedback and coaching to improve agent performance
• Analyze quality trends and identify process improvement opportunities
• Prepare quality reports, root cause analysis, and performance dashboards

What you need

• 1–3 yrs of experience
• Collections
• Voice process
• Root cause analysis
• Accounts receivable
• Six Sigma
• Communication
• Any graduate

What you get

• Up to ₹7 L a year