Ocean Customer Experience Specialist

About the role

This role is part of the Customer Experience (CX) function, focused on delivering high-quality inbound support to U.S.-based customers once they are onboarded into the Maersk ecosystem. The Inbound Customer Service Agent will handle a variety of customer interactions, ensuring timely, accurate, and solution-oriented service.

What you'll do

• Manage inbound customer calls and provide prompt, professional, and accurate assistance
• Handle customer questions related to bookings, shipments, documentation, charges, and general service inquiries

What you need

• 2–6 yrs of experience
• Customer service
• Any graduate