Ocean Customer Experience Specialist

About the role

It’s a Customer Experience support role—focused on handling customers after onboarding and managing their queries, cases, and overall relationship, mainly through routine administrative and operational tasks. Managing customer interactions across channels and ensuring timely resolution of queries Handling customer cases efficiently and maintaining accurate updates

What you'll do

• Managing customer interactions across channels and ensuring timely resolution of queries
• Handling customer cases efficiently and maintaining accurate updates
• Supporting customer onboarding and maintaining strong customer relationships
• Managing contracts, resolving disputes, and ensuring service quality

What you need

• Customer handling
• Any graduate