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Officer – Grievance Redressal Team

CreditAccess Grameen·Bengaluru

Pay not statedJunior levelFull-time
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About the role

Tracking all customer and employee grievances that are created/updated in the Grievance Redressal System. Resolving the grievances within the TAT. Achieving the assigned targets. Performing as per the standard policy and processes.

What you'll do

  • Monitor the Grievance Redressal System for ticket updating and also capture all the required information for each ticket
  • Understand the grievances and resolving them within the TAT
  • Categorization of tickets based on the pre-defined parameters, monitoring TATs, escalate tickets based on potential deviation and avoid breach of SLAs
  • Creation of Grievance Closure Report as per the prescribed formats, before closure of each Grievance
  • 100% achievement of targets

What you need

  • Complaint handling
  • Any graduate

Good to have

  • Customer service

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