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The ideal candidate should have experience in case management, workload balancing, KPI monitoring, and coordinating with multiple teams across regions.Key ResponsibilitiesManage the transfer of cases between teams and regions to ensure smooth workflow operations.Monitor real-time dashboards, KPIs, and queue performance.Coordinate workload balancing across multiple queues and teams.Ensure SLA adherence through effective queue management and timely case assignments.Analyze historical and real-time…
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