On Site Airline Support Specialist - Mumbai, India

About the role

On Site Airline Support Specialist - Mumbai, India at Accommodations Plus International. Effectively use all available tools and methodology, i.e., phone, email, fax, and Reservation Systems (ACES, Hotel Express, DPAX.

What you'll do

• Effectively use all available tools and methodology, i.e., phone, email, fax, and Reservation Systems (ACES, Hotel Express, DPAX
• Adapt to the situation at hand, e.g., (IROP) or (other), to accommodate needs created due to the changing dynamics of airline schedules or unforeseen situations
• Provides support, guidance, and training, working as the on-site liaison with the airline partner
• Follows up on all client requests and transactions. All tasks must be fully executed, and client satisfaction is critical
• Alerts supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API…

What you need

• 1–2 yrs of experience
• Excel
• Customer service
• Communication
• Any graduate

Good to have

• Travel booking