Operation Executive -ITG

DHL Group·Delhi

Pay not stated2–5 yrsFull-time

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About the role

The Executive Operations (Shiprocket Implant) serves as the dedicated regional point of contact between Blue Dart and Shiprocket, ensuring seamless execution of operational requirements, service delivery, shipment prioritization, and resolution of customer escalations.

What you'll do

BPR, RAD, EDD Performance
Timely Status Updates & Resolution Rate
Reduction in Service Failures
Resolution of Pickup / Delivery Exceptions
SOP Adherence & Audit Compliance

What you need

2–5 yrs of experience
Coordination
MIS reporting
Process management
Excel
Data analysis
SOP writing
Any graduate

Good to have

Root cause analysis

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