Operations Analyst

About the role

As an Operations Analyst, you will be responsible for managing key functions across customers via digital channels (over the phone, online and email) meeting the needs of customers. The role requires to handle requests for joining ANZ or applying for a bank account. Service and Join team is our 24X7 customer servicing team that supports the contact centre business in NZ across various processes.

What you'll do

• Work Schedule : Early Morning Shift
• Ensure all customer authentication processes are adhered to, to keep our customer information and financial position safe
• Keeping up to date with all communication regarding changes to bank policy and adhered to all standards
• Liaise with stakeholders in a professional manner, assisting with all enquiries to finalisation and/or escalating within a timely manner

What you need

• 1–2 yrs of experience
• Customer service
• Documentation
• Any graduate