Operations Associate, Apprenticeship

About the role

Today, Stripe handles over a million support cases per year and processes millions of internal transactions. Doing so requires us to invest significant resources into building this experience ourselves.

What you'll do

• Develop a foundational understanding of our products, services, and features to assist customers effectively
• Respond promptly and professionally to customer inquiries via email, providing accurate information and resources
• Diagnose and troubleshoot customer issues under the guidance of senior team members, escalating complex issues to appropriate departments
• Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided
• Maintain accurate and detailed records of customer interactions, issues, and resolutions using internal tools

What you need

• Problem solving
• Any graduate