Operations Engineer

About the role

Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.

What you'll do

• Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status
• Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution
• Identify, analyze and resolve the assigned tickets using root cause analysis to determine the appropriate solution(s)
• Install, monitor, maintain , support, and optimize all production server hardware and software
• Participat e in the ticket review process and p rovid e severity and scope analysis of issues, inquiries and requests; maintaining ownership until resolution

What you need

• 2–5 yrs of experience
• Customer service
• Root cause analysis
• B.Sc or B.Tech or B.E. or BCA

Good to have

• SQL Server