Operations Executive

About the role

Digitide Solutions Limited is seeking an Operations Executive for its CLM Domestic BFSI – Manpower Back Office division. The role will oversee day‑to‑day operational activities, ensure service level agreements are met, and act as a bridge between customers, the Customer Care Executive team, and internal stakeholders.

What you'll do

• Oversee day‑to‑day operational activities, ensure service level agreements are met, and act as a bridge between customers, the Customer Care Executive team
• Be instrumental in streamlining processes, handling escalations, and maintaining high standards of client satisfaction in a fast‑paced financial services environment
• Monitor and manage daily back‑office operations to meet SLA targets
• Coordinate with Customer Care Executives to resolve client inquiries and issues promptly
• Prepare and present operational performance reports to senior management

What you need

• 2–5 yrs of experience
• SOP writing
• ERP
• Customer service
• MS Office
• Documentation
• CRM
• BBA or B.Com