Operations Executive

About the role

As an Operations Executive, you will play a vital role in our company's success by supporting the Customer Care Executive (CCE) team. Your primary focus will be to ensure efficient and effective operations, enabling the CCEs to deliver exceptional customer experiences. This role is perfect for someone who is organized, detail-oriented, and passionate about providing excellent support.

What you'll do

• Play a vital role in our company's success by supporting the Customer Care Executive (CCE) team
• Assist the CCE team in handling customer inquiries and providing accurate information
• Ensure smooth operations by coordinating with various teams and departments
• Maintain and update customer records and databases accurately
• Monitor and analyze customer feedback to identify areas for improvement

What you need

• 2–3 yrs of experience
• Customer service
• MS Office
• CRM
• Problem solving
• BBA