Operations Executive

About the role

This position requires a proactive and organized individual with excellent communication skills and a customer-centric approach. Oversee daily back-office operations and ensure efficient workflow. Collaborate with the CCE team to address customer inquiries and concerns. Implement and monitor performance metrics to identify areas for improvement.

What you'll do

• Oversee daily back-office operations and ensure efficient workflow
• Collaborate with the CCE team to address customer inquiries and concerns
• Implement and monitor performance metrics to identify areas for improvement
• Develop and maintain strong relationships with internal teams and clients
• Handle escalations and complex customer issues, providing timely resolutions

What you need

• 20–30 yrs of experience
• Process improvement
• Customer service
• MS Office
• Problem solving
• BBA