Operations Lead (International)

About the role

We are seeking a detail-oriented and proactive Lead – Operations (Individual Contributor) to ensure smooth execution of international operations. The role includes managing real-time support, operational escalations and process adherence while driving efficiency, accuracy and SLA compliance.

What you'll do

• Oversee day-to-day operations to ensure smooth delivery of services
• Track performance against SLAs and escalate issues proactively when required
• Maintain accurate operational records and documentation
• Real-Time Support & Escalation Handling
• Act as the first point of contact for real-time operational queries and escalations

What you need

• 3–7 yrs of experience
• Coordination
• Process improvement
• Documentation
• Any graduate