Operations Manager - Collections

About the role

Lead and manage Collections Operations by overseeing calling teams, collection agencies, and BPO partners. Drive operational performance through KPI management, vendor governance, process compliance, quality assurance, and continuous process improvements.

What you'll do

• Manage day-to-day collection calling operations
• Ensure achievement of daily and weekly targets for calls, conversions, and invoice retrieval
• Monitor team productivity and operational efficiency
• KPI & Performance Management
• Drive Contact Rate, Conversion Rate, TAT, and Productivity KPIs

What you need

• 5–6 yrs of experience
• Collections
• Reporting
• MIS reporting
• Performance management
• Costing
• Any graduate

What you get

• ₹7 L–₹8 L a year