Operations Specialist - Retail Assets Operations

About the role

We are seeking an Operations Specialist – Retail Assets Operations (E) to join our Loan Servicing – Retail Asset Operations team. This role is focused on managing loan servicing activities, including EMI repayments, record management, pre-closure processes, loan cancellations, and service request tracking.

What you'll do

• Manage loan servicing processes including EMI repayments, pre-closures, loan cancellations, and related activities
• Track and ensure timely closure of service requests within defined TAT
• Operate and manage FinnOne Loan Management System or similar LMS platforms, including termination and closure applications
• Collaborate with PAN India collections and customer service teams, demonstrating strong communication and interpersonal skills
• Drive digital system integrations across multiple applications

What you need

• 3–6 yrs of experience
• Customer service
• Test cases
• Business analysis
• SAS
• PowerPoint
• Any graduate