Operations Supervisor

About the role

The Team Leader will be responsible for ensuring high-quality performance, adherence to policies, and continuous improvement in service delivery, while fostering a positive team environment and maintaining excellent client relationships. The successful candidate should also be able to work autonomously, demonstrate a positive, “CAN DO” with solutions focused attitude and must be able to demonstrate numeracy and analytical skills.

What you'll do

• Supervise daily team activities to meet production, quality, turnaround time, and resource allocation objectives
• Set clear, measurable goals and KPIs for team members; regularly review and provide feedback
• Evaluate employee performance and implement appropriate remedial / supportive actions
• Conduct regular 1:1 meetings, performance evaluations, and coaching sessions
• Facilitate morale-building initiatives to promote team cohesion and satisfaction

What you need

• 3–4 yrs of experience
• MIS reporting
• Team management
• Process improvement
• Any graduate