Operations Support Senior Supervisor

About the role

The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes. Delay in Transition/ Inadequate capacity could result in negative SLA metric impact, regulatory risk and increased overtime. This req# is raised for Criticality 3 process.

What you'll do

• Lead and mentor a small Operation Support team through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline…
• Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions
• Analyze Operations information and make evaluative judgements to solve problems
• Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
• Identify hiring needs to ensure adequate staffing

What you need

• 8–10 yrs of experience
• MS Office
• Reporting
• Problem solving
• Any graduate