Data Entry Operator
Workers Town·Pune
- Can I apply
- Needs Diploma · Junior level
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Workers Town's own site
Early: posted 2 h ago on their own site
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About the role
The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
What you'll do
- Develop and implement strategies to enhance these metrics
- Conduct regular performance reviews and identify development opportunities
- Process Improvement: Identify areas for improvement within chat operations, implement best practices for digital engagement, streamline chat processes (e.g.
- Drive continuous improvement based on data analysis and customer feedback
- Reporting & Analysis: Analyze chat interaction data, generate comprehensive reports on team performance, chat trends, and bot performance
What you need
- 8–14 yrs of experience
- Problem solving
- MS Office
- Reporting
- Customer service
- Process improvement
- Data analysis
- Any graduate
Good to have
- Performance management
- Data privacy
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