Order Management - CSR

About the role

from approximately 8:00 PM ISTAdditional language skills are preferred, but not mandatory: German, French, Spanish or Italian, Spanish or Portuguese Order Management/CSR - Detailed Roles & Responsibilities Review and validate Purchase orders (PO/PA) against approved Quotes and contracts. Book orders in Salesforce in compliance with commercial, revenue, export, and tax requirements.

What you'll do

• Review and validate Purchase orders (PO/PA) against approved Quotes and contracts
• Book orders in Salesforce in compliance with commercial, revenue, export, and tax requirements
• Serve as first point of contact for order-related clarifications
• Assess impact of change requests on orders, licenses, and invoices
• Execute approved corrections in Salesforce, KSM, and Oracle Cloud

What you need

• Customer service
• Sales
• Salesforce
• Escalation handling
• KYC
• GST
• Any graduate

Good to have

• SOP writing