Order Management - CSR

About the role

Review and validate Purchase orders (PO/PA) against approved Quotes and contracts. * Book orders in Salesforce in compliance with commercial, revenue, export, and tax requirements. * Serve as first point of contact for order-related clarifications. Assess impact of change requests on orders, licenses, and invoices.

What you'll do

• Review and validate Purchase orders (PO/PA) against approved Quotes and contracts. * Book orders in Salesforce in compliance with commercial, revenue, export
• Assess impact of change requests on orders, licenses, and invoices
• Execute approved corrections in Salesforce, KSM, and Oracle Cloud
• Coordinate escalations with Sales, Finance, and IT as required
• Generate and validate software licenses using (Note: for CAE, change expected as licensing delivery transitions to a self-service model)

What you need

• 1–3 years in customer support & success
• Customer service
• Sales
• Salesforce
• Escalation handling
• KYC
• GST
• Any graduate

Good to have

• SOP writing