P2 Associate Manager - RiskOps (Chargeback)

About the role

The RiskOps team at PayU sits at the core of how we protect the business, our merchants, and the broader payments ecosystem. Within RiskOps, the Chargeback function owns PayU's end-to-end dispute operations across Visa and Mastercard networks — defending revenue, maintaining network compliance, and building the systems and processes that keep our chargeback ratios well within programme thresholds.

What you'll do

• Manage the full chargeback dispute lifecycle on Visa Resolve Online (VROL) and Mastercard dispute portals (MATCH / MDFS)
• Coordinate with merchants to gather compelling dispute evidence, including transaction receipts, delivery confirmations, customer communication logs
• Monitor chargeback ratios in real time; proactively flag when volumes or loss amounts approach Visa/Mastercard programme thresholds and escalate to senior stakeholders…
• Partner cross-functionally with Risk, Fraud, Customer Support, and Finance teams to share dispute intelligence, align on response strategies
• Run SQL and Redash queries against transaction and dispute databases to extract, validate, and analyse data for evidence packages, trend reporting

What you need

• 2–4 yrs of experience
• Excel
• Reporting
• MIS reporting
• SQL
• Arbitration
• VBA
• Any graduate

Good to have

• Risk management