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P2 Associate Manager - RiskOps

PayU India·Gurugram

Pay not statedMid levelFull-time
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About the role

The Risk Operations (RiskOps) team manages backend operational processes related to chargebacks and disputes. The team focuses on accurate transaction and case processing, timely resolution of disputes, reconciliation, exception management, SLA adherence and maintaining complete, audit-ready records.

What you'll do

  • Process chargeback and dispute cases on a daily basis in accordance with defined procedures
  • Review transaction details, dispute information, supporting documents and chargeback reason codes
  • Track cases from initiation through resolution, including representment, acceptance, rejection and closure
  • Maintain accurate case records, transaction trackers and operational MIS
  • Monitor case ageing, pending actions, deadlines and SLA adherence

What you need

  • Reporting
  • Reconciliation
  • Excel
  • Audit
  • Root cause analysis
  • Power Query
  • B.Com or BBA

Good to have

  • MIS reporting

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