P2P Customer Support Analyst

About the role

We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

What you'll do

• Provide first-line support for global P2P queries across Coupa and SAP S/4HANA
• Manage and resolve tickets related to requisitions, purchase orders, invoices, and payments within SLA
• Support end-to-end P2P processes, ensuring accurate transaction flow between Coupa and SAP
• Investigate and resolve invoice discrepancies, blocked invoices, and payment issues
• Troubleshoot and escalate integration issues between Coupa and SAP systems

What you need

• 1–4 yrs of experience
• Customer service
• Accounts payable
• SAP
• SAP HANA
• Internal controls
• Root cause analysis
• B.Com

Good to have

• SOP writing
• Treasury