P&L Lead

About the role

As P&L Lead, you will be accountable for how SquadStack's enterprise customers experience, adopt, and derive lasting value from our Voice AI platform. You will partner deeply with customers, from feasibility and onboarding through to stabilization and long-term success.This role sits at the intersection of product delivery, execution, customer success, deployment excellence, and business outcomes.

What you'll do

• Own the P&L for the assigned portfolio, balancing revenue growth and business outcomes, deliver quality and operational efficiency
• Run feasibility analysis before signing up new customers, ensuring the right fit and setting up deployments for success from day one
• Manage the complete product delivery lifecycle: onboarding, implementation, go-live, stabilization, and ongoing success
• Engage deeply with customer stakeholders to understand goals, risks, deployment requirements, and success metrics, acting as a senior trusted partner to their teams
• Plan and execute experimentation cycles, deriving and communicating results and outcomes to both internal and external stakeholders

What you need

• 10–18 yrs of experience
• Customer success
• Financial reporting
• Communication
• Any graduate