Parent Support Executive

About the role

Dreamtime Leaning Hiring " Sr Customer Success/ Parent Support ( IC and Team Handling role )" for Remote Interested candidates can share your CV to talent@dreamtimelearning.com or you can reach me 9966099521 Monday to Saturday Working days ( 9.45am to 6.45pm working hours) We are seeking an experienced Customer Success who can achieve our primary objectives of maintaining high customer satisfaction and effectively on-boarding new students.

What you'll do

• Calling experience is Mandatory
• Working closely with the Content and Training Team to create and execute training modules for parents and students orientation
• Coordinating with the logistics team to ensure the timely delivery of student kits in India and abroad
• Communicating with parents and students via phone and virtual meetings to address any concerns related to the on-boarding of students across all programs
• Preparing reports and documents as required periodically

What you need

• 2–5 yrs of experience
• Customer service
• Communication
• Customer success
• Upselling
• Sales
• Any graduate

What you get

• ₹3 L–₹4 L a year