Parts Specialist

About the role

This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encouraged to apply. Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.

What you'll do

• Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc
• Assist managers and/or installer service specialists in serving the professional customers as needed and directed
• Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices
• Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions
• Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures

What you need

• Customer service
• Customer handling
• Lathe operation
• Any graduate

Good to have

• Sales