Payroll Operations Services Manager

About the role

The Payroll Operations Services Manager (OSM) provides end-to-end oversight of payroll operations for assigned clients and serves as the primary operational escalation point. The OSM coordinates delivery teams, third-party providers, Client Service Leaders, and cross-functional stakeholders to meet contractual obligations and service commitments.

What you'll do

• Provide oversight for day-to-day payroll delivery across service locations, platforms, internal teams, and third-party providers
• Monitor payroll workload, critical processing activities, capacity, dependencies, risks
• Lead payroll status calls and key client-event planning, including annual and recurring payroll activities including Union agreement changes, bonus cycles
• Ensure consistent execution of operating procedures, controls, contractual requirements, and approved service delivery practices
• Evaluate orphaned or unclear work to define the process, establish ownership, or eliminate unnecessary activity

What you need

• 3–6 years in human resources & recruiting
• Payroll
• Sourcing
• Performance management
• Talent management
• Root cause analysis
• Treasury
• Any graduate

Good to have

• M&A

What you get