Payroll, Time & Benefits Subject Matter Expert

About the role

The Pay Time Benefits team focuses on supporting pay time and benefits processes and provides customer service and advisory support to managers, employees, People & Culture and business partners on global P&C systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.

What you'll do

• Service Delivery Ensure consistent and reliable service delivery for customers serviced
• Implement processes and initiatives to ensure continuous improvement as well as service enhancement
• Align service delivery and quality with overarching objectives of the global People Support Solutions organization. Manage service quality expectations and address…
• Ensure end to end ownership of resolution
• Ensure operations according to defined KPIs and SLAs

What you need

• 5–9 yrs of experience
• Payroll
• SOP writing
• System design
• Any graduate