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Payroll, Time & Benefits Subject Matter Expert

Roche Information Solutions·India

Pay not stated5–9 yrsFull-time
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About the role

The Pay Time Benefits team focuses on supporting pay time and benefits processes and provides customer service and advisory support to managers, employees, People & Culture and business partners on global P&C systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.

What you'll do

  • Service Delivery Ensure consistent and reliable service delivery for customers serviced
  • Implement processes and initiatives to ensure continuous improvement as well as service enhancement
  • Align service delivery and quality with overarching objectives of the global People Support Solutions organization. Manage service quality expectations and address…
  • Ensure end to end ownership of resolution
  • Ensure operations according to defined KPIs and SLAs

What you need

  • 5–9 yrs of experience
  • Payroll
  • SOP writing
  • System design
  • Any graduate

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