People Quality & Effectiveness Expert

About the role

People Solutions Excellence exists to drive executional excellence in HR operations, services and transactions. We bridge the gap between business requirements and operational delivery; helping People Solutions deliver better experiences, stronger outcomes, and lasting adoption of change.

What you'll do

• Support the delivery and execution of HR Controls across global services
• Support audit readiness, control execution, compliance monitoring and evidence management across People Solutions services
• Monitor service performance through KPIs, SLAs, NPS, dashboards, scorecards, quality reviews and trend analysis
• Identify service gaps, quality issues, process exceptions and operational risks, using evidence-based insight to recommend practical improvements
• Lead or support root cause analysis, ensuring findings are clearly documented, actions are agreed and lessons learned are shared

What you need

• 8–10 yrs of experience
• HR operations
• Root cause analysis
• Power BI
• Data modelling
• Power Apps
• Workday
• Any graduate

Good to have

• Six Sigma
• ServiceNow