Personal Banker

About the role

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Focused on understanding our customers world and providing exceptional customer service.

What you'll do

• Collaboration across multiple digital channels to personalise each interaction with a customer
• Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support
• Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently
• Support teams within the business operations function as needed, including risk management, compliance and collections
• Comply with all regulatory requirements and internal policies related to customer care

What you need

• Customer service
• Risk management
• Compliance
• Collections
• Any graduate