Platform Support Engineer (L3)

Pay not statedJunior levelFull-time

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About the role

Platform Support Engineer (L3) at NTT Managed Services. Provides support to users/administrators of the company platform.

Provides support to users/administrators of the company platform
Supports and contributes to the growth of best practices for delivery of support services
Acts as a customer advocate, prioritizing and managing assigned incidents and escalations in queue with little or no supervision
Engages with the cross functional teams such as operations and engineering to build, drive and improve tools and processes for quicker issue resolution

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