PM, Customer Excellence, Amazon Air Cargo

About the role

Amazon Air's Customer Operations Management (COM) team ensures exceptional customer experience by managing the operational execution of cargo shipments across Amazon Air's global network. The COM IN team in Bangalore provides around the clock tactical support, while this Customer Excellence Specialist role enables that team to operate more efficiently through training, process optimization, and continuous improvement initiatives.

What you'll do

• Training & Knowledge Management
• Collaborate with COM US to develop comprehensive training content for COM IN operators
• Create and maintain knowledge management systems, SOPs, and workflow documentation
• Design onboarding programs that reduce time-to-productivity for new team members
• Build scalable training materials that support global expansion

What you need

• 3–6 yrs of experience
• SQL
• SOP writing
• Root cause analysis
• Any graduate