Policy Administration Associate

About the role

As a Policy Administration Associate at Ethos you will be responsible for delivering an exceptional experience to Ethos policy holders and upholding our duties as a third-party administrator (TPA). To succeed in this role, you should have strong attention to detail and follow through, enjoy working cross-functionally, and be highly organized.

What you'll do

• Manage a high volume of policy servicing requests and other complex transactions while meeting established service level expectations
• Maintain accurate policy records and transactions with client interactions
• Partner with colleagues in CX, Sales, Underwriting, and Product/Engineering to resolve customer requests and escalations
• Identify opportunities to improve processes and collaborate with internal and external stakeholders as well as management to implement agreed upon solutions
• Handle customer phone calls as required to deliver dedicated phone-based support

What you need

• 3–6 yrs of experience
• Customer service
• Customer success
• Salesforce
• Problem solving
• Underwriting
• Any graduate