Post Possession

About the role

We are looking for a proactive and customer-focused CRM Executive to manage post-possession customer complaints and service requests. The ideal candidate will coordinate with internal departments, contractors, and vendors to ensure timely resolution of customer issues while maintaining high service standards and customer satisfaction.

What you'll do

• Handle post-possession customer complaints and service requests
• Act as the single point of contact for customers after possession
• Coordinate with Engineering, Projects, Civil, Electrical, Plumbing, Waterproofing, and Contractors for complaint resolution
• Conduct site visits to inspect and verify customer complaints
• Ensure timely rectification and closure of complaints within defined timelines

What you need

• 2–5 yrs of experience
• CRM
• MS Office
• Plumbing
• Complaint handling
• MIS reporting
• Problem solving
• B.Tech or B.E. or Diploma

What you get

• ₹25k–₹35k a month