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PowerConnect Consultant

Rhondos·Remote

Pay not stated3–6 yrsFull-timeRemote
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About the role

You will contribute to the CoE's knowledge base and diagnostic playbooks, and help continuously improve support processes, deployment automation, and training delivery across the team.

What you'll do

  • Adhere to the assigned shift schedule, ensuring on-time handovers with thorough and accurate shift notes
  • Serve as a first point of contact for PowerConnect customer support requests within the assigned shift
  • Triage, investigate, and resolve Level 1-2 incidents in line with established SLA thresholds and priority rules
  • Log and maintain accurate records of all incidents, resolutions, and workarounds in the ticketing system
  • Monitor PowerConnect system health dashboards and proactively identify potential service disruptions

What you need

  • 3–6 yrs of experience
  • Root cause analysis
  • SAP
  • Splunk
  • SAP Basis
  • Process improvement
  • Ticketing tools
  • B.Sc or B.Tech or B.E. or BCA

Good to have

  • ITIL
  • Customer success
  • SOP writing
  • Roadmapping
  • Incident response

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