Premier Service Manager

About the role

And of strategic importance for HSBC, the role requires you to be part of premier relationship team across branches The role provides dedicated support to a team of Premier Relationship Managers (PRM) in the overall achievement of their income plans (covering acquisition, cross sales, retention, and growth of their portfolios) and day-to-day contact with their clients in the delivery of the proposition objectives

What you'll do

• Key activities and decision-making areas
• Impact on the business
• Provide high quality sales support to a team of PRMs mainly focused on getting appointment for PRMs and supporting PRMs in servicing their clients
• Reduce the time spent on process and administrative tasks by PRM to increase PRM’s capacity
• Support PRMs to manage client contact and service, including, in the absence of PRMs, answering client calls

What you need

• AML
• Internal controls
• KYC
• Operational risk
• Reporting
• MIS reporting
• Any graduate

Good to have

• Financial statements
• Complaint handling
• WMS
• Due diligence
• Wealth management