Principal Analyst (SAP) – Customer Service

About the role

This role will partner with business leaders, IT teams, and external advisors to define architecture strategies that enable seamless integration, scalability, and minimal disruption during M&A transitions.

What you'll do

• Define end-to-end process for Customer Service aligned with business objectives
• Provide technical leadership during fit-gap analysis, system testing, and cutover planning
• Ensure integration with SAP modules (FI/CO, MM, PP) and external systems
• Develop strategies for data migration, master data harmonization, and process alignment
• Guarantee scalability, security, and performance of integrated solutions

What you need

• 8–14 yrs of experience
• Customer service
• SAP
• SAP HANA
• Sales
• ERP
• M&A
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Accounts receivable