Principal Application Support Engineering – AI Products & Agents

About the role

As a Principal Engineer – Operations, Reliability & AI Platforms , you will provide technical leadership for enterprise-scale production systems, cloud platforms, and AI-powered applications. You will drive reliability, operational excellence, observability, automation, and resiliency across multiple products and platforms while serving as a trusted engineering leader for critical business services.

What you'll do

• Technical Leadership & Strategy
• Define and drive the operational engineering strategy for enterprise applications, cloud-native platforms, and AI-enabled systems
• Lead architecture reviews with a focus on supportability, observability, resiliency, disaster recovery, and long-term sustainability
• Provide technical leadership during major incidents, service disruptions, and high-severity production events
• Lead complex root cause investigations involving distributed systems, cloud platforms, integrations, databases, and AI services

What you need

• 10–18 yrs of experience
• Troubleshooting
• Networking
• LLMs
• Azure
• Operational risk
• CI/CD
• Any graduate

Good to have

• Root cause analysis
• Terraform
• Kubernetes
• AWS
• GCP
• Microservices