Principal Engineer, SRE & Service Operations

About the role

Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide. Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers.

What you'll do

• Design and architect resilient, scalable infrastructure across cloud and hybrid environments with an SRE-first mindset covering reliability, availability, and performance
• Architect and operate Kubernetes platforms and container workloads with focus on self-healing, auto-scaling, and platform resilience
• Develop and maintain infrastructure-as-code using Terraform, Ansible, and Helm across AWS, GCP
• Conduct performance tuning, capacity planning, and load testing to proactively identify bottlenecks and ensure systems scale reliably under peak demand
• Collaborate with development and platform teams to embed reliability, security, and operational standards into CI/CD pipelines and software delivery lifecycle

What you need

• 12–22 yrs of experience
• AWS
• Terraform
• Kubernetes
• GCP
• Ansible
• Grafana
• Any graduate

Good to have

• Prometheus
• Helm
• CI/CD
• Incident response
• Root cause analysis
• JIRA