Principal Engineer - Systems

About the role

We are seeking a highly experienced Principal Engineer to lead the design and evolution of the enterprise-scale platform architecture that powers Freshworks’ multi-tier SaaS products. This role will define the architecture strategy for a major platform domain, drive modernization initiatives, and establish best practices across service design, reliability, engineering quality, and cost.

What you'll do

• Define and own the platform architecture roadmap for your domain, including the target state and a realistic path to it
• Design scalable, secure, and cost-efficient architectures supporting high-throughput, low-latency, multi-tenant workloads
• Establish architecture standards, design principles, decision records, and review practices
• Evaluate emerging technologies and own build-versus-buy decisions with measurable outcomes
• Architect and build cloud-native services and APIs that scale with global growth

What you need

• 14–25 yrs of experience
• Java
• Python
• Go
• Linux
• Root cause analysis
• Test automation
• B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA or M.Sc

Good to have

• Kafka
• Machine learning
• LLMs
• Databricks
• Snowflake
• Elasticsearch