Principal ServiceNow Engineer

About the role

The Principal ServiceNow Business Analyst will play a key role in bridging business needs with ServiceNow platform capabilities. This role focuses on understanding business requirements, driving process improvements, and delivering functional solutions within the ServiceNow ecosystem. The Principal ServiceNow Business Analyst will play a key role in bridging business needs with ServiceNow platform capabilities.

What you'll do

• Lead requirements gathering sessions with business stakeholders to understand and document ServiceNow-related needs
• Translate business requirements into functional specifications, user stories, and acceptance criteria
• Serve as a ServiceNow functional SME, providing guidance on platform capabilities and best practices
• Perform gap analysis and recommend optimal solutions leveraging ServiceNow modules
• Collaborate with developers and technical teams to ensure accurate implementation of requirements

What you need

• 8–14 yrs of experience
• ServiceNow
• Business analysis
• ITIL
• Agile
• Safety management
• B.Tech or B.E. or B.Sc or BCA or BBA