Problem Management - AM/M/SM

About the role

Problem Management - AM/M/SM at Teleperformance (TP). Lead and manage the resolution of significant incidents and problems within the IT environment.

What you'll do

• Lead and manage the resolution of significant incidents and problems within the IT environment
• Manage the problem investigation process, ensuring that problems are correctly identified and resolved in a timely manner
• Ensure that correct and adequate workaround solutions and/or permanent fixes are made available to the business
• Monitoring the effectiveness of problem management processes and making recommendations for improvement
• Initiate investigations to resolve potential service interruptions and those caused by incidents

What you need

• ITIL
• Root cause analysis
• Problem solving
• B.Sc or B.Tech or B.E. or BCA