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Process Associate – Advanced

Gratitude·Kolkata

Up to ₹7 L a year2–5 yrsFull-time
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About the role

Process Associate – Voice Advanced Kolkata | 1–5 Yrs | Up to ₹7 LPA 24×7 Rotational Shifts | International Voice | Customer Service About the RoleJoin an international Electricity & Gas Utilities customer-service process.

What you'll do

  • Handle complex billing queries, complaints, escalations, retention conversations and difficult customers with empathy

What you need

  • 2–5 yrs of experience
  • Customer service
  • Voice process
  • Billing
  • Problem solving
  • Any graduate

Good to have

  • Complaint handling
  • CRM

What you get

  • Up to ₹7 L a year

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