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Process Associate - Advanced

Gratitude·Kolkata

Pay not stated1–5 yrsFull-time

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About the role

Handle complex customer queries, explain high bills, address complaints, support customer retention, and de-escalate difficult conversations with empathy while maintaining accuracy, compliance, and ownership through resolution.Key ResponsibilitiesHandle advanced inbound and outbound customer calls professionally.Understand and resolve complex customer concerns through active listening and effective probing.Review account, billing, usage, payment, and interaction history to identify appropriate…

What you'll do

  • Process Associate - Voice AdvancedLocation: KolkataExperience: 1–5 YearsShift: 24x7 / Rotational ShiftsJob PurposeManage advanced customer-service interactions for…

What you need

  • 1–5 yrs of experience
  • Customer service
  • Any graduate

Good to have

  • CRM
  • Voice process

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