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Process Associate - Digital (Webchat and Email) A Kolkata

Gratitude·Kolkata

Pay not stated3–8 yrsFull-time

Read from the company's own careers page; you apply on their site.

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About the role

Process Associate – Digital (Webchat and Email)Location: KolkataExperience: 3–8 YearsDomain: Utilities – Electricity & Gas Customer ServiceProcess: Web Chat, Email & Digital Customer SupportShift: Rotational shifts, including night/graveyard shiftsJob SummaryWe are looking for a Process Associate to handle international customer interactions through web chat, email and other approved digital channels.

What you'll do

  • Process Associate – Digital (Webchat and Email)Location: KolkataExperience: 3–8 YearsDomain: Utilities – Electricity & Gas Customer ServiceProcess: Web Chat

What you need

  • 3–8 yrs of experience
  • Any graduate

Good to have

  • Customer service
  • CRM
  • VBA
  • Documentation

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