Process Associate-Voice

About the role

Customer-centric approach with focus on empathy, active listening, and ownership of customer experience. English language proficiency required based on queue or service coverage needs. Basic troubleshooting mindset, including probing, validation, and use of approved knowledge articles before escalation.

What you'll do

• Improving Skill Level Through Self Development / Nominating Training Programs Skill Reverification Tests
• Meet The Defined Quality Scores And Process Improvement
• The Individual Should Be Able To Work Effectively In A Team Whilst Enthusing Others To Do The Same For Achievement Of Common Goals Of The Team
• Consistently Meet Or Exceed Csat Parameters As Defined For The Process

What you need

• 1–3 yrs of experience
• Documentation
• Customer service
• MS Office
• Data entry
• Ticketing tools
• Process improvement
• Any graduate

Good to have

• SOP writing