Process Excellence & BPM Lead

About the role

We are looking for an experienced process excellence leader to drive customer-facing engagements across business process management, process design, The role involves working with large enterprise customers to understand and improve complex business processes, identify operational inefficiencies and root causes, and translate insights into actionable process improvement,

What you'll do

• End-to-end process excellence engagements, from process discovery and
• Process modeling, documentation, design, standardisation, and optimisation
• Using established BPM methodologies and tools
• Process mining and task mining to identify bottlenecks, process
• Deviations, inefficiencies, compliance gaps, and opportunities for

What you need

• 8–15 yrs of experience
• Customer service
• LLMs
• RPA
• Root cause analysis
• Sales
• Portfolio management
• Any graduate

Good to have

• Bug tracking