Process Manager - Customer Care

About the role

This position is responsible for the training of production staff in support of residential and small business operations. The position is responsible for managing and maintaining processes associated with training, quality monitoring and measuring across the operations.

What you'll do

• Review, assess, and identify training needs to provide staff with necessary skills and knowledge
• Assist in developing and implementing training & quality standards and processes to assess people performance
• Collaborate with key stakeholders on training processes and scoring techniques
• Receive and implement feedback from groups, training manager, and functional leads for training improvements
• Conduct virtual training classes for new hires and continuous learning

What you need

• Customer service
• Any graduate